AI Sales Agent
The AI Sales Agent texts a rep the moment a lead needs a person. A reply of a few words answers a buyer's question or puts a hot lead in the rep's hands to call, so it is even easier to turn leads into buyers.
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POST /locations with a new address in the same state moves it there. A change that cannot be applied safely returns a conflict and leaves the location as it was. 
AI Sales Agent Transaction Engine
A new Action items tab under Inbox collects every open item your team needs to handle to keep a lead or an order moving. Filter by item type or by assignee, and the tab opens on the items assigned to you.
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AI Sales Agent
Ekho reads the standard automotive lead format, so a lead from any site that sends it becomes a lead in your CRM that the AI Sales Agent answers. Autotrader, Cars.com, CarGurus, CycleTrader, ATV Trader and your own website forms all reach one address.
Read the announcementPOST /carts/inventory builds a checkout cart for a dealer unit named by inventory_id, and POST /carts/build-to-order builds one for a vehicle named by manufacturer_id, model_id, variant_id and style_id. Both take carts:write and return a checkout_url to send a buyer to. A new manufacturers:read route returns a catalog vehicle with its trim and model inline, so a partner can name a vehicle before any transaction exists. GET /inventory and GET /inventory/{id} return a dealer's stock under a new inventory:read scope, with catalog_vehicle on every item and location available through expand[]. Each item carries a pricing block with advertised and compare_at, both base vehicle prices, and the same block rides on the inventory.created and inventory.updated webhooks. GET /locations, POST /locations and DELETE /locations/{location} let a program owner set which dealerships act as its pickup and last-leg delivery points, under locations:read and locations:write. A repeat write updates rather than conflicts, so a nightly full sync is safe. mark-pickup-scheduled and mark-pickup-fulfilled join the postable partner actions on POST /orders/{order}/vehicles/{vehicle}/action-items/{action}, under orders:write. An order a buyer collects in person can now be advanced over the API rather than only in the portal. 
AI Sales Agent
Automatically ask each buyer for a public review of your dealership when their deal closes. Choose the deal stages in Ekho or your CRM that count, and Ekho texts the buyer once with your Google Business Profile review link, or a review page you choose, plus an optional follow-up if they have not clicked.
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Transaction Engine
Vehicles that were waiting on confirmed details now go on sale online as soon as Ekho holds complete, consistent data for that vehicle, so more of your inventory is available to buy online, sooner.
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Transaction Engine
The short blurb you write on your own listings now appears on the vehicle page, in a Purchase details box beneath the location and delivery cards. The words you chose to sell a unit reach the buyer who is reading about it.
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AI Sales Agent
Someone working at group level can create widget links for the whole group. The list offers only the actions every active rooftop can carry out, so a buyer never lands on one their own rooftop cannot complete.
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Transaction Engine AI Sales Agent
Ekho's documentation is rebuilt around four sections: buyers, the AI Sales Agent, the Transaction Engine, and a full API reference. The buyer and AI Sales Agent guides are open in full, the Transaction Engine opens on a preview, and the API reference appears once an Ekho client signs in.
Read the announcementcatalog_vehicle now publishes the four ids that place a vehicle in the Ekho catalog: oem_id, model_id, variant_id, and style_key. Each is null for a vehicle the catalog does not yet describe. variant_id with style_key is the pair that names a build-to-order vehicle when creating a cart, so a partner can match on ids rather than on catalog_vehicle.name. eventTypes, so a single endpoint URL and a single signing secret can cover every event you subscribe to. 
Transaction Engine
Dealers can sell preorder vehicles ordered directly from the manufacturer through Ekho's fast checkout flow, not just inventory already on the lot. Buyers picking up in person can also choose from multiple pickup locations.
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AI Sales Agent
Dealers with the Transaction Engine can let their AI Sales Agent guide a buyer straight into checkout during the conversation, instead of only answering questions about buying online. Turn it on or off from Capabilities in Admin Portal.
Read the announcementvehicle field is renamed to catalog_vehicle on preorder and purchased-vehicle resources and their webhooks. Vehicle build options split into catalog_vehicle.specs and pga, and fulfillment_details.assigned_account_name reports the servicing account's name. 
AI Sales Agent
Nudges are targeted to the kind of page they appear on, and the AI Sales Agent can name the vehicle a buyer is viewing or viewed earlier in the same visit. Per rooftop control of the exact wording is in development.
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AI Sales Agent
Once a buyer shares their contact info with the AI Sales Agent, it's remembered for the rest of that session. Texting in, booking a visit, or getting pre-qualified again no longer asks for the same details twice.
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AI Sales Agent
The AI Sales Agent answers on the website and over text in under five seconds, at any hour, and can carry a conversation through to a completed purchase.
Read the announcementAI Sales Agent
The AI Sales Agent inbox can start a new text conversation with a lead, not just continue one a customer starts. A rep picks a number, adds vehicle context, and sends the first message.
AI Sales Agent
Leads that arrive from a dealer's own CRM can now be worked by the AI Sales Agent's automated outreach. Leads the team is already working are left alone.
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AI Sales Agent
Leads, customers and sales activity move in both directions, so the CRM stays the system of record.
Read the announcementTransaction Engine
Dealers can point the storefront's Learn menu at their own pages.
AI Sales Agent
A prospect who texts a dealer's published number gets an answer even with no lead on file. The message opens a conversation and records the buyer's consent.
AI Sales Agent
The chat launcher speaks first with a short prompt above it, targeted to the kind of page it appears on. Per rooftop control of the exact wording is in development.
AI Sales Agent
Native texting with photo and video attachments, and a web chat that can continue over SMS.
Read the announcementlead.updated now fires when a buyer changes their name, phone or address. 
AI Sales Agent
Lead routing decides the department, the person in it and the escalation criteria automatically.
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AI Sales Agent
The widget is rebuilt around booking and pre-qualification, so a buyer gets from browsing to a confirmed time in fewer steps.
Read the announcementAI Sales Agent
Dealers choose which of 25 languages, including Spanish, the AI Sales Agent offers on each website. The agent detects the buyer's language from their first message and keeps the conversation in it, the buyer can switch language from the chat widget, and a web chat that continues over text stays in the same language.
Transaction Engine AI Sales Agent
Dealers can require a visitor's consent before the Ekho script sets any cookie or loads any tracking, which regions with opt-in privacy rules need.
GET /preorders, authenticated with scoped API tokens. 
AI Sales Agent
Connect Salesforce from Settings without an implementation call. Every field in the CRM config is self-serve, and credentials are stored encrypted.
Read the announcementAI Sales Agent Transaction Engine
Upload your own logo and move between accounts from one menu in the top left of the Admin Portal.
AI Sales Agent
The agent only speaks to the brands and categories a rooftop actually carries, and routes the buyer on when it does not.
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Transaction Engine
A dealership account can hold several F&I coverage providers at once, each with its own products. The buyer still sees one menu.
Read the announcementTransaction Engine
Each lender row on an order expands to show the offer terms and any outstanding stipulations, so a conditional approval reads clearly.
AI Sales Agent
Dealers choose which leads get automated follow-up, and can see where follow-up stands on a lead.
Read the announcementAI Sales Agent
Every conversation carries a written summary.
createCart() and redirect(). 
Transaction Engine
Connect your own Google Analytics, Google Tag Manager, Meta, TikTok, Google Ads and Tracklution accounts per rooftop, and report down-funnel checkout milestones as conversions rather than page views.
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AI Sales Agent
A group runs a parent account with a child account per rooftop, so each store has its own agent, inventory and routing while the group keeps one set of defaults. Every agent knows what the other locations carry.
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Transaction Engine
Dealers and manufacturers set up promotions with their own eligibility rules, and every offer a buyer qualifies for is priced into their deal at checkout.
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AI Sales Agent
A manufacturer can run the AI Sales Agent on its corporate site, scoped to its own brand and its authorized dealers' vehicles. Buyers are handed to the nearest dealer, whose own agent picks the conversation up.
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AI Sales Agent
Upload any number of documents in Admin Portal and the AI Sales Agent answers from them, on web chat and over SMS.
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Transaction Engine
Used listings can carry cosmetic, mechanical, title and history, and dealer warranty reports, each published at the dealership's discretion.
Read the announcementAI Sales Agent
The AI Sales Agent answers inbound leads at any hour, on the website and over text. It answers inventory questions, qualifies the buyer and books the appointment.
Grade any dealership website for free and see how it shows up in AI search, in Google, and against nearby competitors.
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Transaction Engine
F&I moves into the checkout itself. Dealers present coverage inside the flow, and the menu adapts to the buyer and the dealer.
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Transaction Engine AI Sales Agent
Client inventory from dealers, dealer groups, OEMs, and marketplaces is matched to the right catalog vehicle and enriched automatically, so every listing is complete and discoverable. The same record gives the AI Sales Agent deeper knowledge of each vehicle and supplies the details the Transaction Engine needs for titling and registration.
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Transaction Engine
The new Lead Capture module gives dealers a suite of conversion tools — smart forms, exit-intent overlays, and contextual CTAs — all designed to turn anonymous website traffic into actionable leads. Every captured lead flows directly into the Ekho CRM with full attribution and engagement history.
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Mark Lyons joins Ekho as a Software Engineer, from Meta, where he worked on the Instagram profile.
Five beliefs, what is live and what is not, and three things to do this year. Next year’s letter grades this one.
Ben Nussbaum joins Ekho as an Account Executive, from EVx, the rebates and incentives company he founded.
Action items now have their own inbox, and most ask your team for one answer. The Sales Agent writes the reply and keeps the buyer moving.
One of the country’s largest pre-owned powersports dealer groups puts an always-on AI Sales Agent on every lead.
Ekho reads the standard automotive lead format, so an enquiry from any site that sends it becomes a lead the agent answers.
The FTC named everyone who owns the advertised price, and dealers finally have company.
Embedded, real-time insurance in checkout, powered by Progressive Insurance®.
Vehicles you add now go live for online purchase sooner, so more of your lot is in front of buyers with a Buy button on it.
Ekho now texts each buyer a request to review your dealership publicly, on your Google listing, once, when their deal closes.
Why we stopped using hosted AI deck tools and built a tokenized, git-backed deck composer instead. Every prospect deck, board deck, QBR and all-hands now comes out of it.
Ekho's documentation is now four sections, generated from the codebase so it stays current, and you can ask it questions in your own words.
What shipped, what our customers are achieving, and what we're seeing in the field. One email every other week.
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We write about AI trends in vehicle retail, dealer best practices for online sales, partnership announcements, product updates, and industry research — including our annual AI vehicle research study.
Yes. Every case study features a real Ekho partner with verified results. We work directly with dealers and OEMs to document their experience and share learnings with the industry.
Visit our product pages for detailed information on AI Sales Agent, Website, and Transaction Engine — or book a demo to see the platform in action with your inventory.
