National Powersports Distributors, one of the country’s largest pre-owned powersports dealer groups, has partnered with Ekho to put an always-on AI Sales Agent to work answering buyers and capturing nationwide demand around the clock.
National Powersports Distributors, one of the country’s largest pre-owned powersports dealer groups, has partnered with Ekho to put an always-on AI Sales Agent to work answering buyers and capturing nationwide demand around the clock.
“The team loves this thing already. The responses are so far ahead of what our previous agent was doing, the integrations work, and we’re super enthusiastic about what we’re seeing.”
Pros at Pre-Owned
National Powersports Distributors helped write the playbook on selling used powersports online. For two decades it has grown from restoring vintage bikes into one of the country’s largest pre-owned dealer groups, shipping used motorcycles and ATVs to buyers nationwide from its New Hampshire flagship, backed by the condition reports, service records, and no-haggle pricing that built its name.
Demand That Never Sleeps
Selling everywhere means the questions never stop. Leads arrive around the clock and from every time zone, across the website, inbound texts, and third-party listings, and they used to scatter across disconnected systems. An earlier AI agent was meant to help, but it created more headaches than it solved: weak responses and mismanaged expectations the team constantly had to step in and correct.
Every Lead in One Place
Ekho brings all of it into a single workspace. The AI Sales Agent answers the moment a buyer reaches out, handles their questions, qualifies them, and books the appointment straight onto the right location’s calendar with the rep notified and ready. The conversations are strong enough that the team rarely has to jump in, and the integrations simply work.
Working From Day One
Within days of going live, NPD watched a buyer text in after hours, get every question answered, and book a call that landed on the calendar with a rep notified, no one on their side lifting a finger.
Going All In
NPD is rolling Ekho across the whole dealership and routing its main line through the platform, so every inbound lead, at any hour and from any time zone, gets an instant, knowledgeable response, and a path to sell more without adding headcount to keep pace.
“National Powersports helped write the book on selling used powersports online, so they set a high bar for what a great buying experience feels like. Seeing the agent book real appointments in their first week, with the team barely stepping in, is exactly why we built the AI Sales Agent. We’re excited to help them answer every buyer, at every hour.”
See how the AI Sales Agent answers, qualifies, and books every lead for dealers like National Powersports Distributors.
Frequently asked questions
It answers the moment a buyer reaches out on the website, by text, or from a third-party listing, handles their questions, qualifies them, and books the appointment on the right location’s calendar with a rep notified and ready.
The earlier agent produced weak responses and mismanaged buyer expectations, so the team constantly had to step in and correct it. With Ekho, the conversations are strong enough that the team rarely has to jump in, and the integrations work.
Leads arrive at every hour and from every time zone. The agent responds right away, answers the buyer’s questions, and books the call onto the calendar, so a buyer who texts in after hours gets a complete answer without anyone on the dealership’s team lifting a finger.
No. National Powersports Distributors is rolling Ekho across the whole dealership and routing its main line through the platform, so inbound leads from the website, texts, and listings all land in one workspace.
