For dealers
AI Chat for Dealership Websites
Most dealership website chat either waits for a human who is not there, or follows a script and ends in a contact form. Neither answers the question the shopper actually asked.
AI chat works when it does five things well.
What AI chat on a dealership website should do
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It speaks first, about the right thing
The chat launcher opens with a short prompt targeted to the kind of page it sits on, and can name the vehicle a shopper is looking at or looked at earlier in the same visit.
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It answers in seconds, from your own information
Replies arrive in under five seconds, at any hour, drawing on your live inventory and on any documents you upload, such as service policies, warranty terms or delivery areas.
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It moves the shopper forward, not into a form
The shopper opens a form from the conversation when they choose to, rather than being pushed into one, and a half-finished form is saved if they step away. The agent books appointments into slots your team can actually staff.
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It handles pre-qualification in the conversation
Pre-qualification in the chat widget works the same way as on the storefront and at checkout, and it carries into checkout so the buyer is not asked twice. Dealers with the Transaction Engine can let the agent guide a buyer straight into checkout during the conversation.
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The conversation does not end when the tab closes
A web chat can continue over text, the agent remembers what a buyer shared for the rest of the session, and every conversation syncs to your CRM so your team picks up with the full history.
Go deeper
How the same agent works as your AI BDC across every channel, and how fast lead response should be.
How to respond to dealership internet leads fast, including after hours
Questions dealers ask
One that answers real questions from your own inventory and policies in seconds, books appointments your team can staff, and can take the buyer further than a contact form, into pre-qualification or checkout. Ekho’s AI Sales Agent does each of those on your website, and the conversation can carry on over text.
A scripted chatbot follows a decision tree and hands off to a form. AI chat answers the question the shopper actually asked, from your live inventory and your documents, and keeps the conversation going until the shopper books, pre-qualifies or buys.
Yes. The chat widget embeds into the site you already run, with no re-platforming, and buttons on your own pages can open it straight to a specific action.
Yes. A web chat can continue over text, and a buyer who starts on the website and later texts in is recognized as the same person rather than treated as a new lead.
Yes. It replies in under five seconds at every hour, and the full conversation is waiting in the inbox and in your CRM when the team comes in.
An AI chat agent trained on your own inventory and documents. Ekho’s AI Sales Agent answers on your website in under five seconds at any hour, from your live inventory and the policies you upload, books appointments into slots your team can staff, and can continue the conversation over text.
Ekho calculates the out-the-door price itself at checkout, itemized for the buyer’s jurisdiction with every offer they qualify for priced in. When a shopper asks for a price in the conversation, Ekho’s AI Sales Agent asks your team for that single figure as an action item, then writes the reply to the buyer and keeps the conversation going, and where you enable it, it can guide the buyer straight into checkout to see the full total.