Texting is now native to the Admin Portal, with photo and video attachments. A walkaround, a spec sheet or a colour a buyer asked about can be sent from inside the conversation, and a web chat can continue over SMS.
Most of what a buyer wants to see cannot be typed. They want the colour in daylight, the scuff you mentioned, the accessory fitted rather than described.
Texting is now native to the portal, attachments included.
Send what you would have shown them in person
Your team can text buyers directly from the Admin Portal, with photo and video attachments. A walkaround, a spec sheet, or a picture of the colour they asked about goes out from inside the conversation. Nobody has to move to a personal phone, and nothing lands outside the record of the deal.
A conversation that follows the buyer
A conversation that starts in web chat can continue over SMS. The buyer closes the tab and keeps talking on their phone, and your team sees one thread rather than two halves of a conversation in two places.
Each store can use a new dedicated number or keep the line it already advertises.
Why this sits with the lead
Texting from a personal phone breaks two things. The team loses the history when somebody leaves, and the manager loses any view of what was promised. Keeping it in the portal keeps both, and the attachments stay attached to the deal they belong to.
Where to find it
Open the Admin Portal, then the Sales Agent settings, then SMS. Set your number and whether web chats continue over text.
Frequently asked questions
Yes. A store can take over the line it already advertises, or use a new dedicated number.
Photos and video. Walkarounds, spec sheets and colour shots are the common ones, and each stays attached to the conversation.
