Used listings now carry cosmetic, mechanical, title and history, and dealer warranty reports. A dealership records them once against the unit and decides which ones buyers see, so a remote buyer can judge a used vehicle before they commit to it.
A new unit sells itself on the spec sheet. Every one of them is the same. A used unit is a single object with a history, and a buyer who cannot stand next to it has no way to judge it.
That gap is why used inventory converts worse online. It is rarely the price and rarely the photos. The buyer does not know what they are getting.
Four reports, one place
Used listings now carry a cosmetic report, a mechanical report, title and history, and dealer warranty. The cosmetic report grades overall condition and names each blemish, with photos or video. The mechanical report is the inspection itself, read on the listing rather than requested by email. Title and history covers how the title is classified and what the unit was used for before, in plain language. Dealer warranty says what coverage comes with the unit.
Disclosure is a conversion tool
The instinct is to say as little as possible about a used unit's flaws. Online, that instinct is backwards. A buyer who sees a scratch named, described and photographed will trust the rest of the listing. A buyer who finds one on delivery will not, and neither will anyone they tell.
The dealership decides what is published
Every section has its own switch. A dealership that does not run mechanical inspections leaves that one off. One that does gets credit for the work in front of the buyer. A unit sold as-is says so, in the dealership's own words.
Where to find it
Reports sit with the rest of a unit's details in inventory, on used units. Speak to your Ekho contact to switch them on for your rooftops.
Frequently asked questions
No. The four sections are independent, and each one has its own switch for whether it appears on the listing. A dealership publishes the reports it actually produces and leaves the rest off.
A condition grade with the individual blemishes and their photos, the mechanical inspection document, how the title is classified and what the unit was used for before, and any warranty that comes with the unit.
