For dealers
How a Dealer Group Manages Leads Across Multiple Rooftops
A dealer group rarely loses leads to a lack of tools. It loses them between stores: the slowest rooftop sets the response time, and routing is where leads go missing.
Managing leads across rooftops comes down to five things.
How a group manages leads across rooftops
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Give every rooftop its own setup under one group
Ekho runs a parent account for the group with a child account for each rooftop. Every store has its own AI Sales Agent, inventory and routing, while the group keeps one set of defaults.
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Answer every lead the same way, at every store
Each rooftop’s leads get a reply in under five seconds, at any hour, so response time stops depending on which store the buyer happened to contact. Every agent knows what the other locations carry.
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Route each lead to the right store and person
Ekho reads the department a buyer wants from website forms and texts, routing picks the person and the escalation criteria, and rotation always keeps a rep on the lead, so nothing lands with no owner.
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Send each store’s leads to the right CRM
Choose which departments reach each CRM, so a multi-department group does not end up with everything in one queue. Every lead still lands in Ekho, with live sync status.
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Keep replies local
When a rep replies by text, the message sends from the right location’s phone number, and work that belongs to a rooftop is reachable by the people who own it.
Go deeper
How the same agent works as an AI BDC for a group, and how digital retail runs across rooftops.
Questions dealers ask
Give every rooftop the same response standard and route each lead to the right store and person automatically. Ekho runs a parent account with a child account per rooftop, answers every store’s leads in under five seconds, routes by department and person, keeps a rep on every lead, and sends each department’s leads to the CRM you choose.
Yes. Each child account has its own agent, inventory and routing, while defaults are set once at group level.
Yes. Every rooftop’s AI Sales Agent knows what the other locations carry.
Routing assigns the department, the person and the escalation criteria automatically, and rotation always keeps a rep on the lead, so an inbound lead never lands with no owner.