AI BDC for multi-rooftop dealer groups
A group does not have a lead response problem so much as a consistency problem. The slowest rooftop sets the reputation, and routing is where leads go missing.
It runs on your own brand, your own rooftops and your own inventory. The buyer never leaves your dealership to talk to it.
What is different about multi-rooftop dealer groups
-
Routing is the whole game
Leads route automatically, and the group chooses which departments reach which CRM rather than pushing everything into one queue.
-
One standard across every store
The same response time and the same coverage at every rooftop, instead of a range that depends on who is working.
-
Visibility across the group
Every conversation appears in search, with live sync status on every lead, so the group can see what is happening without calling each store.
What it covers
- Channels
- Web chat and text, from one inbox. A conversation started in either channel is the same conversation.
- Hours
- Every hour, including the overnight and weekend windows where internet leads usually go cold.
- CRM
- Two-way sync with your DMS, and readable field mapping into your CRM, with live sync status on every lead.
- Routing
- Leads route automatically, and dealers choose which departments reach which CRM.
- Pre-qualification
- Standardized across the storefront, the checkout and the chat widget, and it carries into checkout so the buyer is not asked twice.
- Appointments
- The agent books into slots the dealership actually staffs.
Questions dealers ask
A business development center staffed by software rather than people. It picks up internet leads, answers questions about inventory, follows up when a buyer goes quiet, and books appointments, without the headcount a traditional BDC needs. A group does not have a lead response problem so much as a consistency problem. The slowest rooftop sets the reputation, and routing is where leads go missing.
Under five seconds, on the website and over text, at any hour. Speed is the whole game with internet leads, because whoever answers first usually gets the appointment.
Yes. There is two-way sync with your DMS and readable field mapping into your CRM, with live sync status on every lead. Dealers also choose which departments reach which CRM, so a multi-department store does not end up with everything in one queue.
They get answered when they arrive rather than the next morning. The agent runs at every hour, and the conversation is waiting for the team when they come in.